RETURNS
REFUNDS &
CANCELLATIONS
POLICY
At SunnyCollectiveCo, everything we create is custom-made with love — just for you. Because of the personalised nature of our products, we do not offer returns or refunds once design work has begun or an order has gone to print. That said, we’re here to make sure you’re obsessed with your stationery, and we’ll always do our best to make things right if there’s a problem
Refunds & Returns
Due to the custom and personalised nature of our products, we do not accept returns or offer refunds for change of mind. Once your design has been approved and sent to print, all sales are final.
Cancellations
If you need to cancel your order:
-
Before design work has started: We’ll refund your payment minus a small admin fee.
-
After design work has started: Your deposit is non-refundable, but if no printing has occurred, we may be able to refund part of the total at our discretion.
-
After print approval: No refunds can be given, as production will have begun.
Design Revisions
We offer a set number of revisions as part of your package (outlined during booking). Additional changes may incur an extra fee. You’ll receive a digital proof to review and approve before anything is printed — it’s your responsibility to check spelling, dates, and details carefully.
Damaged or Incorrect Orders
If your order arrives damaged or with a printing error that’s our fault, please contact us within 5 days of receiving your package. We’ll replace or correct the issue as quickly as possible at no cost to you. Please include photos of the issue to help us resolve it smoothly.
If you have any questions or concerns, feel free to reach out — we’re here to help and want you to love your stationery as much as we do!
