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FAQ
We're here to help!
When should I place my order?
We recommend placing your order at least 4 months before you plan to mail your invitations. This gives us plenty of time to design, print, and deliver your dream stationery without stress. If you're cutting it close—don’t panic! We offer rush options too (see below ✨).
How many invitations should I order?
When should I send out my Invitations?
This is totally personal preference, and can depend on the type of Event, but as a general guide
Save-The-Dates: We think it's never too early to send these out, but 9-12 Months and 12+ for destination Weddings/Events is adequate
Wedding + Events: 3-6 months in advance, or earlier for a destination
We also recommend that the RSVP date is at least 6-8 weeks before the wedding to finalise numbers for on the day stationery. This might also depend on your venue as they might need numbers earlier
How long will my order take?
Digital print orders: Please allow 6 weeks for design, printing + shipping
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Letterpress, foil + embossing orders: Please allow 6-8 weeks for design, printing + shipping
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On-The-Day stationery: please order at a minimum of 8 weeks before your wedding. Any later we may not be able to accommodate
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Please note:
Orders are not confirmed and will not commence until we have received your deposit AND your wording
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Our timeframes are a guide only. Dependent on the time of year and capacity at the time. It is important to note that design revisions and delay in responses, feedback, approval and payment can all affect the timeframes.
Do you offer digital invitation files for purchase?
Nope—we’re all about the tactile magic of real paper. We don’t offer digital files, because we believe your love deserves more than an email attachment
Do you mail out invitations?
Totally! If you’d rather not handle the post office hustle, we’ve got you covered. We can mail your invitations for you, and each suite comes fully assembled on request—ready to be sealed and sent out with love.
Just let us know you'd like this service when you place your custom invitation order, and we’ll take care of the rest. We'll also calculate the exact number of postage stamps needed, and the cost will be added to your final invoice.
Can my order be rushed?
We order in quantities of 10. When you do your count, keep in mind that couples and families will only need one invitation. Therefore, account for number of households rather than number of individuals.
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We strongly recommend to factor in an additional 10 for keepsake and last-minute guests. The cost to print an extra 10 to your current order is significantly lower compared to the cost of ordering only 10 in a new order due to high set up costs
Can I order sample
Absolutely! We totally get that you want to feel the magic before committing. Our sample packs let you see the quality, colors, and finishes up close—so you know exactly what you're getting. Trust us, they’re even better in person.
Yes! If you're on a tighter timeline, we’ve got you. Rush orders are available for an additional fee—just reach out and we’ll make the magic happen, fast.
How long does shipping take
Can I request a refund?
Due to the custom nature of our services, we are unable to accept refunds. If there is an error with the design and wording that has been approved by the client, the client is responsible for the cost of the reprint. We suggest having a second pair of eyes help you proof your designs so there's no regrets!
How long does shipping take
Currently, we don’t offer international shipping. With rising shipping costs and unpredictable delivery times, we want to ensure your experience stays smooth and stress-free. We're hoping to revisit this in the future—so stay tuned!
Once your order has been dispatched, you will be notified via email with tracking info
Delivery timeframes within Australia is 1-2 business days for express and 3-4 business days for standard delivery
We use Auspost for the majority of our deliveries
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